All orders are processed within 2-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
All orders shipped within the United States ship for free and all other shipment outside the USA have a flat fee. Delivery delays can occasionally occur with the United States Postal Service, this is out of our control, but we will attempt to help you track and locate your package if there has been a significant delay.
Salaam Nutritionals is not responsible for any lost or stolen items.
Can I cancel my order before it ships?
Yes, please contact us ASAP before we ship so we may cancel your order. If you decide to cancel your order after its been shipped, you will be responsible for return shipping back to our fulfillment center. Once we receive it, we will process your return minus the shipping fees.
When can I expect my order?
Please allow up to 5-7 business days for your order to arrive after its been placed.
Do you ship internationally?
Yes, orders to Canada have a flat fee of $10.99 and all other international orders have a flat fee of $19.99 USD.
How long do international orders take?
Please allow up to 14 business days for packages to arrive safely. Additional time may be needed due to any custom delays.
Are there any Customs, Duties, and Tax Fees?
Salaam Nutritionals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Will you provide me a tracking number?
Yes, you will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Do you offer returns?
Yes, any unopened and untampered with products may be returned within 14 days of receiving merchandise. Salaam Nutritionals will not be responsible for lost and stolen return packages.